Exploring the Benefits of a Fast and Flexible Solution
The search for increased productivity in activities with many manual processes, combined with the high cost of labor in Brazil, has led companies to seek alternatives for automating processes. OR RPA (Robotic Process Automation) is positioned as an option to reduce rework, improve the quality of processes, reduce the time spent on manual activities, and avoid demotivating the team due to the recurrence of this type of activity.
The implementation of RPA solutions makes it possible to automate transactional process activities that are related to the capture, interpretation, and processing of existing data in digital systems, used in everyday business. The creation of robots is trending worldwide, mainly because of three benefits compared to other methods of automating processes: quick deployment, cost reduction, and service improvement.
Gaining speed through RPA
What is a robot?
Robots are software (macros, scripts, etc.) that reproduce human actions when interacting with systems and tools. The robot can be used to automatically extract information from various sources (website, company internal system, e-mail, Excel spreadsheet, among others), process this information, and record this information in any other system/tool. It is highly recommended for repetitive activities that use structured data and are based on well-defined rules.
The creation of robots is faster than the development of a customized system, since it consists of reproducing exactly the steps that would be taken by a person. The creation of integration layers between systems is often complex or impractical, while extracting data from one system to import into another is considered a basic function for a robot. In some RPA tools, it is possible to develop a robot by dragging and configuring actions, such as “clicking a button” or “typing text” or using the step recording feature, which greatly speeds up its construction.
RPA as a cost reduction tool
A large part of the cost gain obtained by automating processes is related to the reduction of people, but RPA also acts to reduce costs caused by operational inefficiency, such as the reduction of fines due to late payments, the reduction of fraud and penalties from regulatory bodies.
Quality and compliance — RPA ensuring better service levels
Robots work 24 hours a day and seven days a week, are much faster at repetitive tasks than people, and it is possible to fire robots in parallel (according to the capacity of corporate systems). In this way, the company can offer a much higher level of service to its customers. At the same time, RPA assists in the control and compliance of organizations, since automated processes become fully standardized and adhere to established standards, in addition, they leave detailed “traces” of how the tasks were carried out, simplifying possible audits.
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About the author
IzaĂas Miguel is managing partner of Visagio and has worked as Visagio developer, consultant and project manager for large companies in Brazil and abroad.