Digital Transformation Solutions
We believe that technology is one of the main levers to enhance results.
From the start, we combined technical expertise with deep understanding of the business to ensure the generation of real and sustainable impact.
Our work in Digital was shaped by this vision, developing solutions that range from strategic conception to implementation and support, uses different technical expertise to solve each business problem and operates as a one-stop-shop.
We are pioneers in the application of Artificial Intelligence in Brazil and are at the forefront of adopting Gen AI, helping companies to transform their operations, make smarter decisions and generate new business opportunities with the strategic use of technology.
Our Visagio Way to address the technology agenda
Integrated technology business vision
Our approach is results-oriented. We deeply understand the main business value chains and we don't implement technology by technology: our solutions are developed to solve real challenges, from improving operational efficiency to boosting growth and creating digital offerings.
AI-first mentality and hands-on model to implement
We don't just focus on strategy and design: we understand the importance of flexibility to implement our solutions and ensure that value is captured. With a solid track record in applied AI, we structure solutions that optimize processes, automate decisions, and create new possibilities for business.
People model and connection with technology ecosystems
We operate with a knowledge platform model, combining our own experience, strategic partnerships and investments in startups and digital products, improving the training of Visagians and also of our clients. Our development team is mostly located in Porto Digital in Recife and we hire at the main talent centers in Brazil.
This operating model allowed us to be the main partner of our clients in the adoption and expansion of their digital journey.
Our business model is based on flexibility and the generation of value for all layers of the company's technology agenda.
Tech Transformation: we work to build the IT, Digital & AI strategy, from the co-creation of strategic reflections to the tactical deployment and implementation of governance. We have a proprietary methodology for diagnosing and designing roadmaps based on the vision of technology capabilities.
Management: Our expertise in people model & management and efficiency programs allowed us to create a unique offering for the tactical layer of technology management, from the governance of the portfolio of initiatives to the most recent practices for managing teams and technology providers/services.
Digital & AI Delivery: We operate as a one-stop-shop combining various technical expertise (product, engineering, data and AI) and different business models (deployment management, customized solution development, and team composition) to accelerate the delivery of value to the business.
Who is it for
Our operating model is agnostic to a sectorial vision and adaptable to different types of companies, from small to large, with greater or lesser structure in the technology area. We work together with our clients' technology leadership to understand the challenges and prioritize the solutions that will maximize the value generated.
Challenges
Over five years, Visagio acted as a strategic partner of one of the largest global companies in the consumer goods sector, leading a comprehensive digital transformation in its B2B sales channels. The challenge was to integrate physical and digital operations, strengthen customer-centricity, and explore new revenue sources on a global scale.
Approach
Visagio led the restructuring of the business model, digitizing the sales and distribution force, supporting the implementation of global digital products. Customer experience centers and training programs were established that impacted more than 80,000 employees. In addition, new sources of revenue were created through financial services and the structuring of the marketplace, which involved other industries in the sector in the transformation process.
Results
Global reach: the transformation reached 23 countries, consolidating itself as one of the greatest cases of B2B digital transformation.
Customer base: more than 3 million monthly active clients on the platform. - Satisfaction and engagement: an increase of more than 30 points in NPS and a quadrupling of the volume of digital interactions with customers.
Business efficiency: significant gains in the sales and distribution force, with a reduction in the cost of serving, an improvement in the product mix and an increase in profitability.
Challenges
Since August 2023, Visagio has been acting as a strategic and operational partner of a European payment company based in London and present in seven European countries. The challenge is to drive its financial, operational and digital transformation, seeking portfolio efficiency and creating the basis for growth and expansion in the coming years.
Approach
The beginning of the operation was guided by a strong efficiency agenda and simplification of the portfolio, optimizing administrative expenses and service costs. Revenue and expense management models, tools for monitoring and reporting product performance, and the definition of the vision and product roadmap for the next five years were built. Visagio is currently conducting the company's growth and expansion plan through interim management and project execution on Product Management, Data, Operation, Sales, Revenue Management, Customer Support and HR fronts.
Results
Financial growth: net revenue increased 76% and operating profit grew 57% since the beginning of the partnership with Visagio.
Operational efficiency: 45% reduction in the cost per transaction and more than €1 million in savings with cloud costs.
Improvement in processes: payment processing speed halved compared to 2023.
Impact on engagement and satisfaction: increase of 12 p.p. in Monthly Active Users of the application and improvement of 15 points in NPS.
Challenges
With increased competitiveness and regulatory changes, the company presented a scenario of reduced life base, revenue, and profitability, mainly impacted by an increase in customer acquisition costs (CAC), with no connection with sales quality and a low historical reduction in expenses. The initial challenge was to leverage efficiency, increasing cash generation for the sake of business longevity.
Approach
Visagio, over 2 years, operated with a program of efficiency, strategy evolution and operational excellence, themes that were enhanced by extensive experience in technology transformation with a fundamental role in simplifying and evolving processes, enabling greater efficiency and competitive differentiation. The IT strategy, project portfolio management and squads, and data and systems architecture were reviewed, with the execution of data structuring and strategic KPIs, in addition to the automation of critical and manual processes, such as revenue reconciliation.
Results
Operational efficiency: identified opportunities of over R$ 200 million, with the capture of R$ 160 million in a year and a half - about R$ 30 million in IT initiatives.
Delivery and automations: over R$ 300,000 per month in revenue divergences prevented by automations in the reconciliation process.
Reduction of demands: 50% drop in operational and spot demands directed to the data area.
Challenges
One of the largest global consumer goods companies, with more than 400 brands and an international presence, faced challenges of inefficiency in the process Order-to-cash, with an OTIF index of only 70%. This scenario was impacted by the complexity of the portfolio and the characteristics of the logistics operation.
Approach
Our work began with a phase of Discovery together with the business team to deeply understand the logistical bottlenecks. Based on this diagnosis, we designed and implemented an integrated solution, consisting of three main pillars:
- Intelligent Order Allocation with AI-based optimization models, supported by RPA, ensuring efficient prioritization, elimination of manual intervention, and integration with inventories.
- Order Tracking through a web portal accessed by customers and collaborators, with intuitive dashboards, real-time status, and actionable insights throughout the entire order cycle.
- Data Squad & RPA, aimed at automating critical processes, reducing human errors and increasing efficiency in areas such as logistics, service and warehousing - totaling 43 automated processes.
Results
+23 percentage points in OTIF
-11 p.p. in undelivered orders, with more accurate allocations and active tracking
+40% vehicle occupancy, thanks to the optimization of load formation - Increased customer satisfaction with greater transparency and predictability - Consolidated solution as a global reference, expanding to other regions of the company
Insights in
Digital Transformation Solutions
Throughout the case, the factors that led to the successful transformation of Nextel, which culminated in its sale to Claro in 2019, are addressed.
Webinar explores how CoE Digital accelerates digital transformation with RPA and Data, with cases from Suzano and Nexa.
Webinar addresses digital transformation beyond technology, highlighting innovation, culture, and operational efficiency.