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Costs x Quality: The challenge of reducing expenses without impacting customer service

How to rationalize and guarantee perpetuity in the reduction of SG&A expenses

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Supply Chain & Operations
RPA governance — automating processes in an efficient and sustainable way

The importance of implementing a center of excellence to reduce the operational risks and inefficiencies of an uncontrolled structure

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Tech
Why the increase in automation efficiency depends on RPA

Exploring the benefits of a fast and flexible solution. The search for increased productivity in activities with many manual processes, combined with the high cost of labor in Brazil, has led companies to seek alternatives for automating processes.

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People Readiness: Managing Talent for Longevity

To exist, produce, and thrive, a company needs more than efficient production or continuous innovation.

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People & Management
Speak to me in Spanish! — an internationalization journey in CSC

The first steps — The Operation in Brazil as an inspiration for Latin America

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Don't let them go! Machine learning as a key to customer retention

Have you ever imagined predicting the loss of your customers? And, knowing that you are about to lose them, be able to carry out customized retention actions?

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Tech
Why are they getting stronger in the leadership position

Understand the 5 steps for successfully implementing gender equity in your company

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People & Management
Artificial Intelligence — Concepts and Insights for Business Digital Transformation

Artificial Intelligence has become another jargon in the business world, but it is still a topic that raises many doubts.

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Tech
From firefighter to influencer: exploring different levels of maturity in People & Management

The importance of evaluating the degree of maturity in People & Management for the evolution of the HR model

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People & Management
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