Efficiency Solutions
We are a one-stop-shop for operational efficiency solutions, identifying opportunities in a complete view of the business, with a hands-on and results-oriented team.
Visagio has been deploying for over 20 years Efficiency Programs in clients from various sectors who seek to optimize the margin and profitability of their businesses.
Our approach to projects varies depending on the motivation, the context of the company, and the level of maturity in the subject. We have a flexible efficiency model, which offers a wide range of solutions and methodologies that assist in identification of opportunities to increase profitability, reduce expenses and optimize investments.
We act as “one-stop-shop”, with the best professionals in the market to work from the diagnosis of opportunities to the implementation and digitization. Our range of Efficiency Program projects include topics such as Organizational Restructuring, Shared Services Center (CSC/GBS), Zero-based Budgeting (OBZ), Supplies, Assurance, and Revenue Recovery (Revenue Assurance), Investment and Business Portfolio Optimization, among others.
Challenges
A large automotive retail company, which had experienced remarkable growth throughout its existence, found itself in a scenario where external and internal factors were reducing its profitability.
In this scenario, the company, hitherto of family origin, needed to undergo a process of restructuring and professionalization.
Approach
After a complete diagnosis of the company, we prioritized action on two major issues: Reducing Expenses and Process Optimization.
Within the framework of Reducing Expenses, the company implemented its first budget with a zero-based approach (with rationalization and criticism of expenditures based on unit cost and volume) and associated with cost-reduction actions.
For stores, we implemented the Loja Kit — a zero-based simulator that delivered as output the expenses and structure of store personnel, taking into account sales volume, store area (m²) and location. This simulator was applied both for cost-reduction opportunities themselves and for the preparation of the stores' zero-based budget.
Already within the scope of Process Optimization, we review all company processes to identify opportunities for scaling, digitalization, centralization, and new forms of execution.
Results
As a result of a cultural transformation, a change in mentality, and greater control of expenses, the company reduced 33% of total expenses in less than a year, increasing profitability and ensuring its survival to the present day.
Challenges
A large telecommunications company faced a critical challenge of organizational engagement and financial pressure, resulting in a drop in profitability and threatening its sustainability due to technological obsolescence and fierce market competitiveness.
Approach
After identifying the company's problems and needs, the transformation project was centered on 4 pillars:
- Review of the Organizational Management Model for a more agile model, allowing the company to adapt to constant market changes in a more accelerated manner;
- Leveraging growth, with the revision of the marketing and commercial strategy, creating new sales channels and investing in the most profitable channels;
- Focus on customer experience (CX) as a strategy for differentiating the sector and reducing the churn rate;
- Cash efficiency: in order to overcome the company's latent cash challenge, the CAPEX and OPEX budget was revised to capture short, medium, and long-term benefits.
Results
We achieved significant results with the implementation of the project, such as:
- 4x valuation of the company's stock;
- Increase of 12 p.p. in the company's NPS;
- Development of Artificial Intelligence (AI) algorithms with potential benefits of R$ 40MM;
- 25% reduction in the number of new legal cases.
Challenges
One of the largest credit card transactions in Latin America was under pressure in its revenue lines, as new players entered the market, requiring a significant reduction in costs that would not impact the quality of the services or the customer journey.
Approach
We adopt a customer-centered approach to efficiency, mapping savings opportunities for the company and for improving the experience throughout the journey - in order to promote ever more satisfaction and loyalty among the main card users.
Results
The implementation of the project resulted in significant gains for the company, allowing it to achieve a reduction of + 20% in the unit cost of the operation and become more competitive in the market. With the results obtained, we began to expand the project and methodology to other product lines of the company.
Challenges
A consolidated company in the food business was making investments, expanding its scale and increasing its revenues. However, despite these efforts, I was not seeing significant improvements in results and was having difficulty getting out of this plateau. As a result, there was a need to broadly seek efficiency opportunities in the company.
Approach
We build, hand in hand with the client, various actions to optimize costs and expenses at all stages of the chain: we implement technology solutions, such as systems and automations, and business solutions - redesigning processes and optimizing the areas of operations, finance, logistics and backoffice. Throughout the project, we instituted fundamental governance that guaranteed the company's cultural transformation and the periodic quantification of earnings.
Results
With the implementation of the processes, the company reduced the workforce by 21%, and results generated growth of 3x your value and the largest M&A carried out in the sector in Brazil.
How we transform
Negócios
More agile and efficient processes, ensuring maximum value delivery to your business.
Corporate finance departments must carry out their processes aligned with the company's strategy and with high efficiency. To ensure this optimization, Visagio works with its clients to review these processes, considering the dimensions of people, technology, governance, and processes, providing benchmarks and accumulated reference practices from various sectors.
The Visagio methodology works to understand business objectives and the critical nature of operations, adjusting to the budget of the areas. After understanding, the internal processes and structures are reviewed, combined with the definition of the training program and set of appropriate technologies to achieve the desired results.
Reduce your process inputs, improve your success, and optimize your legal framework.
With more than 30 projects in 10 different clients, Visagio has knowledge and experience throughout the legal value chain, applying solutions mainly related to process reengineering, automation and analytics.
We believe in a legal protagonist, who contributes to companies' profitability and cash flow. In this sense, our approach to legal efficiency addresses three main levers, which can be combined with each other:
- Input reduction
- Improving success in legal proceedings
- Reduction of costs to treat processes
To deliver maximum value to clients, in addition to internal knowledge, Visagio also has an ecosystem of external partnerships with expert lawyers, lawtechs, and innovation hubs. In the Caixa pillar, for example, we work together with a partner who specializes in the recovery of legal deposits.
Results that our clients have achieved:
- R$ 200 MM of result when applying the levers
Balance the productivity challenge with the customization of your internal services.
Visagio has been designing and deploying CSC models together with its clients for 15 years. The traditional Shared Services model is based on three main pillars:
- Centralization and Consolidation of Activities
Focus on obtaining synergies through gains in scale and scope, allowing greater control and quality. - Optimization and Continuous Improvement
Evolution focusing on productivity in a vision of a service factory for business units. - CSC Service Management Model
Focus on demand education and rationalization of volume through a catalog of services and relationship channels.
In recent years, the Shared Services model has been transformed and is being in demand for new solutions and a greater customer orientation for long-term sustainability:
- Customer Experience
Focus on generating an experience that exceeds customer expectations through a methodology that goes beyond traditional internal customer forums. - Reinventing the People Model
Evolution of the role of teams using multidisciplinary models, review of incentive models and business-oriented approach. - Digitalization of Business Processes
Use of data as the main driver for decision-making and bringing innovation ecosystems closer together to incorporate new solutions
From cost reduction to cultural transformation, the evolution of the facilities area can increase efficiency and improve employee engagement.
Facilities management contributes to different types of company needs, from reducing costs and increasing productivity to cultural transformation.
Visagio works to improve the performance of the area, with initiatives that include the development of crisis plans, optimization of the use of spaces, and adjustments to new efficiency trends. In addition to making good use of the space and sustainability of the buildings, including the Smart and Green Building themes, we also structure OmniOffice models, ensuring a fluid experience for the employee in any workplace.
Results that our clients have achieved:
- + 12% efficiency with the strategic transformation of occupancy management
Insights in
Efficiency Solutions
Throughout the case, the factors that led to the successful transformation of Nextel, which culminated in its sale to Claro in 2019, are addressed.
How to rationalize and guarantee perpetuity in the reduction of SG&A expenses
Exploring the benefits of a fast and flexible solution. The search for increased productivity in activities with many manual processes, combined with the high cost of labor in Brazil, has led companies to seek alternatives for automating processes.