Efficiency Solutions
We are a one-stop shop for operational efficiency solutions, identifying opportunities with a comprehensive business perspective, supported by a hands-on, results-driven team.
For over 20 years, Visagio has been implementing Efficiency Programs across various sectors, aiming to optimise margins and profitability.
Our project approach varies according to the company's motivation, context, and maturity level. We offer a flexible efficiency model that provides a wide range of solutions and methodologies to help identify opportunities for increased profitability, expense reduction, and investment optimisation.
We operate as a one-stop shop, with top market professionals handling everything from opportunity diagnosis to implementation and digitalisation. Our Efficiency Program projects cover areas such as Organisational Restructuring, Shared Services Centres (SSC/GBS), Zero-Based Budgeting (ZBB), Procurement, Revenue Assurance, and Portfolio Optimisation, among others.
Challenges
One of the largest credit card operations in Latin America was facing pressure on its revenue streams, as new players entered the market. This created the need for a significant cost reduction—without compromising service quality or the customer journey.
Approach
We adopted a customer-centred approach to efficiency, mapping opportunities for both cost savings and experience improvements across the entire journey, with the goal of increasing satisfaction and loyalty among the main card users.
Results
The project delivered significant gains for the company, enabling a reduction of over 20% in unit operating costs and enhancing its competitiveness in the market. Following these results, the project and methodology were expanded to other product lines within the company.
Challenges
A well-established company in the food industry was making investments, scaling operations, and increasing revenue. However, despite these efforts, it was not seeing significant improvements in its results and was struggling to break through a performance plateau. As a result, there was a need to broadly identify efficiency opportunities across the organisation.
Approach
In close collaboration with the client, we developed a series of initiatives to optimise costs and expenses across all stages of the value chain. We implemented both technological solutions — such as systems and automation — and business solutions, including process redesign and the optimisation of operations, finance, logistics, and back-office functions. Throughout the project, we established essential governance structures to ensure cultural transformation and regular quantification of the benefits achieved.
Results
With the implementation of these initiatives, the company reduced its workforce by 21%. The results also led to a threefold increase in company value and the largest M&A deal in the sector in Brazil.
Challenges
A large automotive retail company that had achieved significant growth over its history found itself in a scenario where both external and internal factors were putting pressure on profitability.
In this context, the company — originally family-run — needed to undergo a process of restructuring and professionalisation.
Approach
Following a comprehensive diagnostic of the business, we prioritised two major areas: cost reduction and process optimisation.
As part of the cost reduction effort, the company implemented its first zero-based budget, which involved critically reviewing expenses based on unit cost and volume, alongside other cost-reduction initiatives.
For its stores, we introduced the Loja Kit — a zero-based simulator that determines recommended store expenditure and staffing structure, based on sales volume, store size (in m²), and location. This tool was used both to identify cost-saving opportunities and to support the preparation of store-level zero-based budgets.
In the area of process optimisation, we reviewed all company processes to identify opportunities for scalability, digitalisation, centralisation, and alternative execution models.
Results
Driven by cultural transformation, a shift in mindset, and improved expense control, the company reduced total expenses by 33% in less than a year — boosting profitability and securing its long-term viability.
Challenges
A major telecommunications company faced critical organisational engagement and financial pressure, leading to decreased profitability and threatening sustainability due to technological obsolescence and intense market competition.
Approach
After identifying the company’s challenges and needs, the transformation project was structured around four key pillars:
- Review of the Organisational Management Model: Transitioning to a more agile framework, enabling the company to adapt more quickly to ongoing market changes;
- Leveraging Growth: Revising the marketing and commercial strategy, creating new sales channels, and investing in the most profitable ones;
- Focus on Customer Experience (CX): Positioning CX as a strategic differentiator in the sector and a lever to reduce the churn rate;
- Cash Efficiency: To address the company’s pressing cash challenge, both CAPEX and OPEX budgets were reviewed to capture short-, medium-, and long-term benefits.
Results
We achieved significant results through the implementation of the project, including:
- A 4x increase in the company’s stock valuation
- A 12 percentage point increase in the company’s NPS
- Development of Artificial Intelligence (AI) algorithms with potential benefits of R$40 million
- A 25% reduction in the number of new legal cases
How we transform
Negócios
More agile and efficient processes, ensuring maximum value delivery to your business.
Corporate finance departments must carry out their processes aligned with the company's strategy and with high efficiency. To ensure this optimization, Visagio works with its clients to review these processes, considering the dimensions of people, technology, governance, and processes, providing benchmarks and accumulated reference practices from various sectors.
The Visagio methodology works to understand business objectives and the critical nature of operations, adjusting to the budget of the areas. After understanding, the internal processes and structures are reviewed, combined with the definition of the training program and set of appropriate technologies to achieve the desired results.
Reduce your process inputs, improve your success, and optimize your legal framework.
With more than 30 projects in 10 different clients, Visagio has knowledge and experience throughout the legal value chain, applying solutions mainly related to process reengineering, automation and analytics.
We believe in a legal protagonist, who contributes to companies' profitability and cash flow. In this sense, our approach to legal efficiency addresses three main levers, which can be combined with each other:
- Input reduction
- Improving success in legal proceedings
- Reduction of costs to treat processes
To deliver maximum value to clients, in addition to internal knowledge, Visagio also has an ecosystem of external partnerships with expert lawyers, lawtechs, and innovation hubs. In the Caixa pillar, for example, we work together with a partner who specializes in the recovery of legal deposits.
Results that our clients have achieved:
- R$ 200 MM of result when applying the levers
Balance the productivity challenge with the customization of your internal services.
Visagio has been designing and deploying CSC models together with its clients for 15 years. The traditional Shared Services model is based on three main pillars:
- Centralization and Consolidation of Activities
Focus on obtaining synergies through gains in scale and scope, allowing greater control and quality. - Optimization and Continuous Improvement
Evolution focusing on productivity in a vision of a service factory for business units. - CSC Service Management Model
Focus on demand education and rationalization of volume through a catalog of services and relationship channels.
In recent years, the Shared Services model has been transformed and is being in demand for new solutions and a greater customer orientation for long-term sustainability:
- Customer Experience
Focus on generating an experience that exceeds customer expectations through a methodology that goes beyond traditional internal customer forums. - Reinventing the People Model
Evolution of the role of teams using multidisciplinary models, review of incentive models and business-oriented approach. - Digitalization of Business Processes
Use of data as the main driver for decision-making and bringing innovation ecosystems closer together to incorporate new solutions
From cost reduction to cultural transformation, the evolution of the facilities area can increase efficiency and improve employee engagement.
Facilities management contributes to different types of company needs, from reducing costs and increasing productivity to cultural transformation.
Visagio works to improve the performance of the area, with initiatives that include the development of crisis plans, optimization of the use of spaces, and adjustments to new efficiency trends. In addition to making good use of the space and sustainability of the buildings, including the Smart and Green Building themes, we also structure OmniOffice models, ensuring a fluid experience for the employee in any workplace.
Results that our clients have achieved:
- + 12% efficiency with the strategic transformation of occupancy management
Insights in
Efficiency Solutions
Throughout the case, the factors that led to the successful transformation of Nextel, which culminated in its sale to Claro in 2019, are addressed.
How to rationalize and guarantee perpetuity in the reduction of SG&A expenses
Exploring the benefits of a fast and flexible solution. The search for increased productivity in activities with many manual processes, combined with the high cost of labor in Brazil, has led companies to seek alternatives for automating processes.